Knowledge List

Knowledge List in Risk Order
Knowledge Item	Risk 0..10
Access and search fault log	3.17
Accommodate job constraints	5.65
Add incident to fault log	2.91
Appropriate Wiring regulations	4.61
Assess On site requirements	3.39
Assess resources	5.13
Basic building construction	4.69
Basic OS usage	3.39
Basic PC architecture	3.3
Basic technical communication knowledge	5.21
BIOS	3.74
Business priorities	5.56
Cable management	3.82
Cable signal distance limitations	4.26
Cable terminating	4.6
Calculate Margins	4.79
Commissioning a System	5.7
Commissionning Procedure	5.48
Common Faults and solutions	4.44
Communicate with customers	5.03
Company products and services	4.34
Compile parts from order	4.56
Completing service request	3.17
Configure comm ports	3.87
Connector signal applications	4.38
Contract review	5.56
Cost Implications	5.13
Costing work and services	4.66
create Basic technical drawing	3.34
Customer database	4.25
Customer liaison	4.47
Customer preferences	4.18
Customer Services	6.52
Design service evaluation schemes	6.22
Design service improvements	6.35
Detailed PC architecture	5.56
Detailed PC OS	5.3
Diagnose faults	6.44
Diagnostics fault finding methods	6.39
Direct shipment	3.08
Electrical and low voltage wiring	5.34
Electrical Soldering	3.56
Eliminating the obvious	4.26
Equipment and Materials preparation	4.0
Equipment mounting	4.56
Establish evaluation criteria	6.26
External procurement	3.74
Fitting and Installing Communication equipment	5.38
Geographical strategy	4.69
Half Split Method	4.86
How products work	4.65
How to escalate a call	3.69
How to use Comico supplied products	4.86
Implement service evaluation scheme	4.3
Installing PC hardware	3.57
Installing software	4.52
Interfacing methods and standards	4.65
Internal procurement	3.73
Internal procurement systems	4.34
Invoicing procedure	3.6
Job preparation	2.95
Journey planning	2.3
Logical Fault Finding Approach	5.52
Main OS System files	5.35
manpower capabilities	6.57
Mechanical cable jointing	3.69
Mounting methods	4.34
Networks	5.39
Options for escalating call	3.86
Order processing	4.47
Organise Accommodation	1.78
Organise engineers visits	2.69
Organise parts availability and or delivery	3.52
OS support tools	4.79
PC architecture and Operating System details	5.44
PC hardware fitting techniques	3.3
Planning and Logistics	5.34
Preferred suppliers	4.35
Pricing structures	4.31
Procurement	4.52
Production capabilities	4.83
Products functionality	4.08
products Supplied	4.13
Purchasing	2.65
Qualify a service call	4.91
Read basic Tec drawing	3.21
Relevant health and safety	4.34
Resolving hardware conflicts	5.48
Return Materials procedure	3.43
Scheduling activities	4.95
Scheduling strategy	4.34
Service and Delivery	0.00
Service Evaluation	6.26
Service levels	4.43
Signal types	4.08
Site survey	6.39
System configuration	6.35
System diagnostics	6.26
System Installation	4.56
System testing	4.82
System testing procedure	4.43
Typical application of products	2.95
Typical system configurations	3.34
User requirements list	4.3
Validate an order	4.08
Verify resources	4.34
Where to pass the call to	3.65

Full List of Knowledge Items