Options for escalating call

Know what options exist in order to deal with a call from a customer.

Knowledge Node Summary

No Summary Provided :- this can be added in the Knowledge Study Tool.

A summary of expert opinion:

The knowledge named 'Options for escalating call' is considered to be fairly important.
In addition, the knowledge is thought to be mostly easy to replace, it is mostly learned by study, and there are 2 people available to deliver this knowledge.
Opinion is that it it requires 2 people to deliver this knowledge, it is mostly used in only one knowledge area, and is stable knowledge.
The learn time for this node is 1 day. This is based on a typical knowledge entry level to this knowledge area.