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Options for escalating call

Know what options exist in order to deal with a call from a customer.

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Knowledge Node parents and Children

The parent node(s) for this knowledge are.

• How to escalate a call.

No prerequisite knowledge has been identified for this node.

Parent nodes show knowledge which can only be known fully by a human expert if they also understand this item of knowledge.

Child or prerequisite knowledge is knowledge which a human expert must already understand if they know this knowledge fully.