How to escalate a call

Know how to move a service call forward so that action is planned and will be undertaken.

Knowledge Node Summary

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A summary of expert opinion:

The knowledge named 'How to escalate a call' is considered to be fairly important.
In addition, the knowledge is thought to be mostly easy to replace, it is learned mainly by study but needs experience, and there are 3 people available to deliver this knowledge.
Opinion is that it it requires 2 people to deliver this knowledge, it is partially specialised knowledge, and is mostly stable knowledge.
The learn time for this node given an understanding of the prerequisites, is 2 days. The estimated learn time for the entire knowledge structure of this node is about 1 week.