How to escalate a call
Know how to move a service call forward so that action is planned and will be undertaken.
Knowledge Node People
People Involved with How to escalate a call:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
M A Smith | Yes |
--- |
--- |
S P Evans | Yes |
Yes |
--- |
|---|
All of these people are employees of this company.
Knowledge Gap Information.
With 3 staff available and 2 staff needed. Potential knowledge surplus = 1.
