Headder Logo
Page image

Eric Norman Roberts

The information provided here is relevant to this particular knowledge study only.

Contact Details:

Eric Norman Roberts was involved in the knowledge study as:

Risk posed to Knowledge.

The personal risk for Eric Norman Roberts, based on remaining service and recorded knowledge, is 0.3.
This is a moderate risk value.

Current date point is 3/2017.

This person has served 11 years with the organisation.

Service is expected to terminate in 5/2028.

Connection with the knowledge base.

KnowledgeRiskResponsibleCapableExpertStaff
Customer Services
6.52
yes
yes
---
▼
Diagnose faults
6.44
---
yes
yes
▼
Diagnostics fault finding methods
6.39
---
yes
yes
▼
Site survey
6.39
---
---
yes
▼
System configuration
6.35
---
yes
yes
▼
System diagnostics
6.26
---
yes
---
▲
Commissioning a System
5.7
---
---
yes
▲
Business priorities
5.56
---
yes
---
▼
Detailed PC architecture
5.56
---
yes
---
ツ
Logical Fault Finding Approach
5.52
---
yes
yes
▼
Commissionning Procedure
5.48
---
---
yes
▼
Resolving hardware conflicts
5.48
---
yes
---
ツ
PC architecture and Operating System details
5.44
---
yes
---
ツ
Networks
5.39
---
yes
---
ツ
Fitting and Installing Communication equipment
5.38
---
---
yes
▼
Main OS System files
5.35
---
yes
---
ツ
Electrical and low voltage wiring
5.34
---
---
yes
▼
Detailed PC OS
5.3
---
yes
---
ツ
Basic technical communication knowledge
5.21
---
yes
yes
▼
Communicate with customers
5.03
---
yes
yes
▼
Qualify a service call
4.91
---
yes
---
ツ
Half Split Method
4.86
---
yes
yes
▼
How to use Comico supplied products
4.86
---
yes
yes
▼
System testing
4.82
---
yes
yes
▼
Calculate Margins
4.79
yes
---
yes
ツ
OS support tools
4.79
---
yes
---
▼
Basic building construction
4.69
---
---
yes
▼
Costing work and services
4.66
yes
---
yes
▼
How products work
4.65
---
yes
yes
▼
Interfacing methods and standards
4.65
---
yes
yes
▼
Appropriate Wiring regulations
4.61
---
---
yes
▼
Cable terminating
4.6
---
---
yes
▼
Equipment mounting
4.56
---
---
yes
ツ
System Installation
4.56
---
---
yes
▲
Installing software
4.52
---
yes
yes
ツ
Procurement
4.52
yes
---
yes
ツ
Customer liaison
4.47
---
yes
---
ツ
Common Faults and solutions
4.44
---
yes
yes
ツ
Service levels
4.43
---
yes
yes
ツ
System testing procedure
4.43
---
yes
yes
ツ
Connector signal applications
4.38
---
yes
yes
▼
Preferred suppliers
4.35
---
---
yes
ツ
Company products and services
4.34
---
yes
yes
▼
Internal procurement systems
4.34
---
---
yes
▼
Mounting methods
4.34
---
---
yes
▼
Relevant health and safety
4.34
---
---
yes
▼
Pricing structures
4.31
yes
---
yes
▲
Cable signal distance limitations
4.26
---
yes
yes
▼
Eliminating the obvious
4.26
---
yes
yes
▼
Customer database
4.25
---
yes
---
▼
products Supplied
4.13
---
yes
yes
▲
Products functionality
4.08
---
yes
yes
▲
Signal types
4.08
---
yes
yes
▼
Equipment and Materials preparation
4.0
---
---
yes
▲
Configure comm ports
3.87
---
yes
---
▼
Options for escalating call
3.86
---
yes
---
ツ
Cable management
3.82
---
---
yes
▼
BIOS
3.74
---
yes
---
▲
External procurement
3.74
yes
---
yes
ツ
Internal procurement
3.73
yes
---
yes
▼
How to escalate a call
3.69
---
yes
---
▲
Mechanical cable jointing
3.69
---
---
yes
▼
Where to pass the call to
3.65
---
yes
---
ツ
Invoicing procedure
3.6
---
yes
---
▼
Installing PC hardware
3.57
---
yes
yes
▲
Electrical Soldering
3.56
---
---
yes
▼
Organise parts availability and or delivery
3.52
yes
yes
yes
ツ
Return Materials procedure
3.43
---
yes
---
ツ
Basic OS usage
3.39
---
yes
yes
▲
create Basic technical drawing
3.34
---
---
yes
▼
Typical system configurations
3.34
---
yes
yes
▲
Basic PC architecture
3.3
---
yes
yes
▲
PC hardware fitting techniques
3.3
---
yes
yes
▲
Read basic Tec drawing
3.21
---
---
yes
▼
Access and search fault log
3.17
---
yes
---
▼
Completing service request
3.17
---
yes
---
ツ
Direct shipment
3.08
---
yes
yes
▼
Job preparation
2.95
---
---
yes
▲
Typical application of products
2.95
---
yes
yes
▲
Add incident to fault log
2.91
---
yes
---
▼
Organise engineers visits
2.69
---
yes
---
ツ
Purchasing
2.65
---
---
yes
▲
Journey planning
2.3
---
---
yes
▲
Organise Accommodation
1.78
---
---
yes
▲
footer image