Customer database

Know how to use the customer database for new entries modifying entries. This involves customer work records, fault logs and service information.

Knowledge Node Summary

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A summary of expert opinion:

The knowledge named 'Customer database' is considered to be very important.
In addition, the knowledge is thought to be mostly easy to replace, it is almost always learned through study, and there are 3 people available to deliver this knowledge.
Opinion is that it it requires 6 people to deliver this knowledge, it is mostly specialised knowledge, and is stable knowledge.
The learn time for this node given an understanding of the prerequisites, is 2 days. The estimated learn time for the entire knowledge structure of this node is 2 days.