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Customer database

Know how to use the customer database for new entries modifying entries. This involves customer work records, fault logs and service information.

Knowledge Node Risk

This knowledge element has a risk value of 4.25, whilst the average risk for the whole knowledge structure is 4.452. Consult the RISK page for more details.

The average risk of the prerequisite family of this knowledge node is 2.072 (adjusting for nodes with few members of the prerequisite family).

The average normalised prerequisite family risk of the whole map 1.992, whilst the average for the top ten percent family risk is 4.712.

Learning Time Information.

The learn time for this node given an understanding of the prerequisites, is 2 days. The estimated learn time for the entire knowledge structure of this node is 2 days.

High Risk Trigger Point Information.

This knowledge node has reached a high risk trigger point for the parameter 'Importance'.

See the parameters page for information about trigger point settings.

People risk information.

The person based risk associated with Customer database is 0.69. This value is high and the situation should be looked at.

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