Customer database
Know how to use the customer database for new entries modifying entries. This involves customer work records, fault logs and service information.
Knowledge Node People
People Involved with Customer database:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
M A Smith | Yes |
--- |
--- |
S P Evans | Yes |
Yes |
--- |
|---|
All of these people are employees of this company.
Knowledge Gap Information.
With 3 staff available and 6 staff needed. Potential knowledge shortage = 3.
