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Susan Patricia Evans

The information provided here is relevant to this particular knowledge study only.

Contact Details:

Susan Patricia Evans was involved in the knowledge study as:

Risk posed to Knowledge.

The personal risk for Susan Patricia Evans, based on remaining service and recorded knowledge, is 0.42.
This is a high risk value.

Current date point is 3/2017.

This person has served 11 years with the organisation.

Data shows that this person has left the organisation.

Connection with the knowledge base.

KnowledgeRiskResponsibleCapableExpertStaff
Customer Services
6.52
yes
yes
---
▼
Diagnose faults
6.44
---
yes
yes
▼
Diagnostics fault finding methods
6.39
---
yes
yes
▼
System configuration
6.35
---
yes
---
▼
System diagnostics
6.26
yes
yes
yes
▲
Business priorities
5.56
---
yes
yes
▼
Contract review
5.56
yes
---
yes
▼
Detailed PC architecture
5.56
---
yes
---
ツ
Logical Fault Finding Approach
5.52
---
yes
yes
▼
Resolving hardware conflicts
5.48
---
yes
---
ツ
PC architecture and Operating System details
5.44
yes
yes
---
ツ
Networks
5.39
---
yes
---
ツ
Main OS System files
5.35
---
yes
---
ツ
Detailed PC OS
5.3
---
yes
---
ツ
Basic technical communication knowledge
5.21
---
yes
yes
▼
Communicate with customers
5.03
---
yes
yes
▼
Qualify a service call
4.91
yes
yes
yes
ツ
Half Split Method
4.86
---
yes
yes
▼
How to use Comico supplied products
4.86
---
yes
yes
▼
System testing
4.82
---
yes
---
▼
OS support tools
4.79
---
yes
---
▼
How products work
4.65
---
yes
yes
▼
Interfacing methods and standards
4.65
---
yes
yes
▼
Compile parts from order
4.56
---
---
yes
▼
Installing software
4.52
---
yes
---
ツ
Customer liaison
4.47
yes
yes
---
ツ
Common Faults and solutions
4.44
---
yes
yes
ツ
Service levels
4.43
---
yes
yes
ツ
System testing procedure
4.43
---
yes
---
ツ
Connector signal applications
4.38
---
yes
yes
▼
Company products and services
4.34
---
yes
yes
▼
Cable signal distance limitations
4.26
---
yes
yes
▼
Eliminating the obvious
4.26
---
yes
yes
▼
Customer database
4.25
---
yes
yes
▼
products Supplied
4.13
---
yes
yes
▲
Products functionality
4.08
---
yes
yes
▲
Signal types
4.08
---
yes
yes
▼
Validate an order
4.08
---
---
yes
ツ
Configure comm ports
3.87
---
yes
---
▼
Options for escalating call
3.86
---
yes
yes
ツ
BIOS
3.74
---
yes
---
▲
How to escalate a call
3.69
---
yes
yes
▲
Where to pass the call to
3.65
---
yes
yes
ツ
Invoicing procedure
3.6
---
yes
---
▼
Installing PC hardware
3.57
---
yes
---
▲
Organise parts availability and or delivery
3.52
---
yes
---
ツ
Return Materials procedure
3.43
---
yes
---
ツ
Basic OS usage
3.39
---
yes
---
▲
Typical system configurations
3.34
---
yes
yes
▲
Basic PC architecture
3.3
---
yes
---
▲
PC hardware fitting techniques
3.3
---
yes
---
▲
Access and search fault log
3.17
---
yes
yes
▼
Completing service request
3.17
yes
yes
---
ツ
Direct shipment
3.08
---
yes
---
▼
Typical application of products
2.95
---
yes
yes
▲
Add incident to fault log
2.91
---
yes
yes
▼
Organise engineers visits
2.69
---
yes
---
ツ
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