Communicate with customers
Know how to communicate effectively and efficiently with a customer taking the customers preferences into account.
Knowledge Node Summary
The main element in customer communication is empathy. Whilst in many cases it is impoatant to try to pass on some information to the customer in such a way that the customer can understand this information, it is also very important to listen.
Always show respect for the customers point of view and attempt to understand what the customer is particularly interested in.
A summary of expert opinion:
The knowledge named 'Communicate with customers' is considered to be very important.
In addition, the knowledge is thought to be quite difficult to replace, it is mostly learned from experience, and there are 13 people available to deliver this knowledge.
Opinion is that it it requires 19 people to deliver this knowledge, it is mostly generally used knowledge, and is stable knowledge.
The learn time for this node is about 2 weeks. This is based on a typical knowledge entry level to this knowledge area.
Additional documentation for this knowledge is available below:
