Know the common faults that may be met with company systems and understand their cause.
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The knowledge named 'Common Faults and solutions' is considered to be quite important.
In addition, the knowledge is thought to be mostly easy to replace, it is mostly learned by study, and there are 9 people available to deliver this knowledge.
Opinion is that it it requires 9 people to deliver this knowledge, it is mostly specialised knowledge, and is modelrately stable knowledge.
The learn time for this node is about 1 week. This is based on a typical knowledge entry level to this knowledge area.