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Common Faults and solutions

Documentation added to the Knowledge Study.

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Topic:- Importance.

Keeping good records of problems which customers experience can provide valuable information concerning both product reliability in service and customer missconceptions and capabilities.
Good records can lead to the solution of many customer problems at the first call and very rapidly as far as the customer is concerned.
In addition, the records can also inform the product design team so that many of the problem related calls can be avoided in future product releases.

Record Status:- important. : Created on 7/2013 : Last updated on 7/2013.

Additional documentation should be added within the tool KST and then exported to the web resource.