Where to pass the call to

Know what departments and what people to pass a specific type of call on to depending on the nature of the call.

Knowledge Node Summary

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A summary of expert opinion:

The knowledge named 'Where to pass the call to' is considered to be a little important.
In addition, the knowledge is thought to be easy to replace, it is almost always learned through study, and there are 2 people available to deliver this knowledge.
Opinion is that it it requires 2 people to deliver this knowledge, it is mostly used in only one knowledge area, and is generally stable knowledge.
The learn time for this node is 1 day. This is based on a typical knowledge entry level to this knowledge area.