Where to pass the call to
Know what departments and what people to pass a specific type of call on to depending on the nature of the call.
Knowledge Node Parameter Values
The parameters table shown here provides the raw data elicited during map construction. It also includes the basic analytical values for this specific knowledge item.
| Identifier | Name | Value | Clarifier | Weight | Study Mean | Family Average |
P1 |
Importance |
4.0 |
a little important |
1.0 |
6.29 |
4.0 |
P2 |
Recovery |
1.0 |
easy to replace |
1.0 |
3.47 |
1.0 |
P3 |
Study-Exp |
1.0 |
almost always learned through study |
1.0 |
3.48 |
1.0 |
P4 |
StaffAvailable |
2.0 |
2 people available to deliver this knowledge |
-1.0 |
2.84 |
2.0 |
P5 |
StaffNeeded |
2.0 |
2 people to deliver this knowledge |
1.0 |
3.32 |
2.0 |
P6 |
Specialised |
9.0 |
mostly used in only one knowledge area |
1.0 |
4.96 |
9.0 |
P7 |
Stability |
7.0 |
generally stable knowledge |
-0.7 |
6.46 |
7.0 |
P8 |
LearnTime |
1.0 |
1 day |
1.0 |
3.42 |
1.0 |
To read the table easily consider the name followed the clarifier as a basic statement for each value (row).
The numbers provide more detail.
