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Where to pass the call to

Know what departments and what people to pass a specific type of call on to depending on the nature of the call.

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Knowledge Node Risk

This knowledge element has a risk value of 3.65, whilst the average risk for the whole knowledge structure is 4.452. Consult the RISK page for more details.

Learning Time Information.

The learn time for this node is 1 day. This is based on a typical knowledge entry level to this knowledge area.

High Risk Trigger Point Information.

This knowledge node has reached a high risk trigger point for the parameters 'Specialised' and 'StaffAvailable'.

See the parameters page for information about trigger point settings.

People risk information.

The person based risk associated with Where to pass the call to is 0.69. This value is high and the situation should be looked at.