Diagnose faults
Know how to diagnose and rectify faults of company systems and associated PC equipment.
Knowledge Node Summary
The first step in fault diagnosis should always be to talk to the user of the system to find out what, when and how it went wrong. Do this in a non accusative way so the user is not defensive. It is also important to separate power supply faults from operational faults. Faults often occur at peripherals, transducers and connectors.
A summary of expert opinion:
The knowledge named 'Diagnose faults' is considered to be very important.
In addition, the knowledge is thought to be mostly very difficult to replace, it is learned mainly by experience but needs study, and there are 2 people available to deliver this knowledge.
Opinion is that it it requires 3 people to deliver this knowledge, it is specialised knowledge, and is quite frequently changing knowledge.
The learn time for this node given an understanding of the prerequisites, is about 2 weeks. The estimated learn time for the entire knowledge structure of this node is about 6 months.
Additional documentation for this knowledge is available below:
