Knowledge Node Summary

Customers must always be treated with respect even though it may be frustrating that they fail to understand certain things. It is necessary to be patient and supportive at all times. Be prepared to conduct communication at the level that the customer prefers to work. Also make sure that the relevant elements of a discussion are recorded on the company data base so that these can be acted upon and so that information does not need to be collected again.

A summary of expert opinion:

The knowledge named 'Customer liaison' is considered to be very important.
In addition, the knowledge is thought to be slightly difficult to replace, it is learned mainly by experience but needs study, and there are 4 people available to deliver this knowledge.
Opinion is that it it requires 4 people to deliver this knowledge, it is mostly generally used knowledge, and is mostly stable knowledge.
The learn time for this node given an understanding of the prerequisites, is about 2 weeks. The estimated learn time for the entire knowledge structure of this node is about 3 months.