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Customer liaison

Know how to carry out business level communication with a customer and also how to record the necessary information for future reference.

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Knowledge Node parents and Children

The parent node(s) for this knowledge are.

• Customer Services.

The child or prerequisite node(s) for this knowledge are.

• Communicate with customers.
• Customer database.

Parent nodes show knowledge which can only be known fully by a human expert if they also understand this item of knowledge.

Child or prerequisite knowledge is knowledge which a human expert must already understand if they know this knowledge fully.