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Norah Samantha Jones

The information provided here is relevant to this particular knowledge study only.

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Contact Details:

• Phone Number is: 23456 76543
• Email address is: norah@comicox.com

Risk posed to Knowledge.

The personal risk for Norah Samantha Jones, based on remaining service and recorded knowledge, is 0.21.
This is a moderate risk value.

Current date point is 3/2017.

This person has served 4 years with the organisation.

Service is expected to terminate in 9/2023.

Connection with the knowledge base.

Knowledge	Risk	Responsible	Capable	Expert	Staff
Customer Services	6.52	---	yes	---	▼
Diagnose faults	6.44	---	yes	---	▼
Diagnostics fault finding methods	6.39	---	yes	---	▼
Design service improvements	6.35	---	---	yes	▼
System configuration	6.35	---	yes	---	▼
Establish evaluation criteria	6.26	---	---	yes	▼
Service Evaluation	6.26	---	---	yes	▼
System diagnostics	6.26	---	yes	---	▲
Design service evaluation schemes	6.22	---	---	yes	▼
Business priorities	5.56	---	yes	---	▼
Detailed PC architecture	5.56	---	yes	---	ツ
Logical Fault Finding Approach	5.52	---	yes	---	▼
Resolving hardware conflicts	5.48	---	yes	---	ツ
PC architecture and Operating System details	5.44	---	yes	---	ツ
Networks	5.39	---	yes	---	ツ
Main OS System files	5.35	---	yes	---	ツ
Detailed PC OS	5.3	---	yes	---	ツ
Basic technical communication knowledge	5.21	---	yes	---	▼
Communicate with customers	5.03	---	yes	---	▼
Qualify a service call	4.91	---	yes	---	ツ
Half Split Method	4.86	---	yes	---	▼
How to use Comico supplied products	4.86	---	yes	---	▼
System testing	4.82	---	yes	---	▼
OS support tools	4.79	---	yes	---	▼
How products work	4.65	---	yes	---	▼
Interfacing methods and standards	4.65	---	yes	---	▼
Installing software	4.52	---	yes	---	ツ
Customer liaison	4.47	---	yes	---	ツ
Common Faults and solutions	4.44	---	yes	---	ツ
Service levels	4.43	---	yes	---	ツ
System testing procedure	4.43	---	yes	---	ツ
Connector signal applications	4.38	---	yes	---	▼
Company products and services	4.34	---	yes	---	▼
Implement service evaluation scheme	4.3	---	---	yes	▼
User requirements list	4.3	---	---	yes	▼
Cable signal distance limitations	4.26	---	yes	---	▼
Eliminating the obvious	4.26	---	yes	---	▼
Customer database	4.25	---	yes	---	▼
Customer preferences	4.18	---	---	yes	▲
products Supplied	4.13	---	yes	---	▲
Products functionality	4.08	---	yes	---	▲
Signal types	4.08	---	yes	---	▼
Configure comm ports	3.87	---	yes	---	▼
Options for escalating call	3.86	---	yes	---	ツ
BIOS	3.74	---	yes	---	▲
How to escalate a call	3.69	---	yes	---	▲
Where to pass the call to	3.65	---	yes	---	ツ
Invoicing procedure	3.6	---	yes	---	▼
Installing PC hardware	3.57	---	yes	---	▲
Organise parts availability and or delivery	3.52	---	yes	---	ツ
Return Materials procedure	3.43	---	yes	---	ツ
Basic OS usage	3.39	---	yes	---	▲
Typical system configurations	3.34	---	yes	---	▲
Basic PC architecture	3.3	---	yes	---	▲
PC hardware fitting techniques	3.3	---	yes	---	▲
Access and search fault log	3.17	---	yes	---	▼
Completing service request	3.17	---	yes	---	ツ
Direct shipment	3.08	---	yes	---	▼
Typical application of products	2.95	---	yes	---	▲
Add incident to fault log	2.91	---	yes	---	▼
Organise engineers visits	2.69	---	yes	---	ツ