Knowledge Node Summary

Where the company works directly with customers, their particular preferences need to be taken into account, for instance, where a service is effecting the environment that people interact with on a regular basis, the preferences of those people need to be considered when the service is delivered.

A summary of expert opinion:

The knowledge named 'Customer preferences' is considered to be fairly important.
In addition, the knowledge is thought to be quite difficult to replace, it is generally learned by study, and there are 3 people available to deliver this knowledge.
Opinion is that it it requires 2 people to deliver this knowledge, it is largely generally used knowledge, and is modelrately stable knowledge.
The learn time for this node is about 1 week. This is based on a typical knowledge entry level to this knowledge area.