Implement service evaluation scheme

Know how to carry out a service evaluation scheme, ensure it is consistently applied and ensure that all records are maintained. This also includes knowing how to compute the measures that are to be used to assess the scheme.

Knowledge Node Summary

Implementing a service evaluation scheme mean ensuring that the scheme is used fully and delivers its intended outcomes. The most effective way of achieving this is to make someone responsible for service evaluation and also create a chain of reporting and feedback within the management group. This needs to be matched by clear and simple procedures covering actions that can be carried out at regular predefined intervals. A permanent recording system must also be created.

A summary of expert opinion:

The knowledge named 'Implement service evaluation scheme' is considered to be fairly important.
In addition, the knowledge is thought to be slightly difficult to replace, it is generally learned by study, and there are less than 1 person to deliver this knowledge.
Opinion is that it it requires 1 person to deliver this knowledge, it is largely generally used knowledge, and is generally stable knowledge.
The learn time for this node is about 3 months. This is based on a typical knowledge entry level to this knowledge area.