Knowledge Node Summary

Services will usually have some clearly visible criteria that relate directly to the service offered. Additional criteria will be required to establish how well the service will be provided. For instance the speed of response to a fault call will be affected by what customers feel is reasonable and whether their need is urgent.

A summary of expert opinion:

The knowledge named 'Establish evaluation criteria' is considered to be fairly important.
In addition, the knowledge is thought to be almost impossible to replace, it is learned mainly by experience but needs study, and there are less than 1 person to deliver this knowledge.
Opinion is that it it requires 2 people to deliver this knowledge, it is mostly specialised knowledge, and is modelrately stable knowledge.
The learn time for this node given an understanding of the prerequisites, is about 1 month. The estimated learn time for the entire knowledge structure of this node is about 3 months.

Additional information:

"Link Here" Information on how to establish evaluation criteria