How to escalate a call
Know how to move a service call forward so that action is planned and will be undertaken.
Knowledge Node Parameter Values
The parameters table shown here provides the raw data elicited during map construction. It also includes the basic analytical values for this specific knowledge item.
| Identifier | Name | Value | Clarifier | Weight | Study Mean | Family Average |
P1 |
Importance |
5.0 |
fairly important |
1.0 |
6.29 |
4.67 |
P2 |
Recovery |
2.0 |
mostly easy to replace |
1.0 |
3.47 |
1.67 |
P3 |
Study-Exp |
4.0 |
learned mainly by study but needs experience |
1.0 |
3.48 |
2.33 |
P4 |
StaffAvailable |
3.0 |
3 people available to deliver this knowledge |
-1.0 |
2.84 |
2.33 |
P5 |
StaffNeeded |
2.0 |
2 people to deliver this knowledge |
1.0 |
3.32 |
2.0 |
P6 |
Specialised |
5.0 |
partially specialised knowledge |
1.0 |
4.96 |
7.67 |
P7 |
Stability |
8.0 |
mostly stable knowledge |
-0.7 |
6.46 |
8.0 |
P8 |
LearnTime |
2.0 |
2 days |
1.0 |
3.42 |
1.33 |
To read the table easily consider the name followed the clarifier as a basic statement for each value (row).
The numbers provide more detail.
