Options for escalating call

Know what options exist in order to deal with a call from a customer.

Knowledge Node People

Person	Expert	Capable	Responsible
N S Jones	---	Yes	---
E N Roberts	---	Yes	---
M A Smith	Yes	---	---
S P Evans	Yes	Yes	---

All of these people are employees of this company.

With 2 staff available and 2 staff needed. There is potentially no knowledge gap for this knowledge item.