Options for escalating call
Know what options exist in order to deal with a call from a customer.
Knowledge Node Parameter Values
The parameters table shown here provides the raw data elicited during map construction. It also includes the basic analytical values for this specific knowledge item.
| Identifier | Name | Value | Clarifier | Weight | Study Mean | Family Average |
P1 |
Importance |
5.0 |
fairly important |
1.0 |
6.29 |
5.0 |
P2 |
Recovery |
2.0 |
mostly easy to replace |
1.0 |
3.47 |
2.0 |
P3 |
Study-Exp |
2.0 |
mostly learned by study |
1.0 |
3.48 |
2.0 |
P4 |
StaffAvailable |
2.0 |
2 people available to deliver this knowledge |
-1.0 |
2.84 |
2.0 |
P5 |
StaffNeeded |
2.0 |
2 people to deliver this knowledge |
1.0 |
3.32 |
2.0 |
P6 |
Specialised |
9.0 |
mostly used in only one knowledge area |
1.0 |
4.96 |
9.0 |
P7 |
Stability |
9.0 |
stable knowledge |
-0.7 |
6.46 |
9.0 |
P8 |
LearnTime |
1.0 |
1 day |
1.0 |
3.42 |
1.0 |
To read the table easily consider the name followed the clarifier as a basic statement for each value (row).
The numbers provide more detail.
