Order processing
Know what to do with an incoming order and how to take this order to completion of system delivery.
Knowledge Node Summary
An incoming order should be associated with a contract. This may involve a service contract and the type of contract should be reviewed with customer consultation. When the contract type is known, the equipment and other resource requirements should be ascertained and then a full costing carried out. This will be the final price offered to the customer. When this is agreed, equipment can be purchased and shipped and the scheduled.
A summary of expert opinion:
The knowledge named 'Order processing' is considered to be absolutely critical.
In addition, the knowledge is thought to be moderately difficult to replace, it is generally learned by study, and there are 1 person available to deliver this knowledge.
Opinion is that it it requires 1 person to deliver this knowledge, it is generally used knowledge, and is mostly stable knowledge.
The learn time for this node given an understanding of the prerequisites, is about 1 month. The estimated learn time for the entire knowledge structure of this node is about 1 year.
Additional documentation for this knowledge is available below:
