Map Structure
The main prerequisite knowledge nodes derived from the initial study question form the primary knowledge areas of the map.
Knowledge Structure
The knowledge structure in this case represents an area of knowledge and all of its prerequisite knowledge. That is the knowledge a human expert would know if they knew the knowledge in question. The primary knowledge areas of a Knowledge Structure Map are those derived directly from the question which qualifies the map.
The Primary Knowledge Areas of Service and Delivery are:
| Knowledge Area | Average risk |
% of Map |
| Service Evaluation | 5.41 |
7.0 |
| Planning and Logistics | 4.71 |
24.0 |
| Customer Services | 4.44 |
50.0 |
| Order processing | 4.12 |
21.0 |
| System Installation | 4.38 |
46.0 |
The smallest knowledge sub structure is Service Evaluation and it also has the highest average knowledge risk. The largest knowledge sub structure is Customer Services.
Supporting knowledge.
The following knowledge elements provide the most support for other knowledge items.
| Knowledge Item | Nodes Supported |
% of Map Supported |
| products Supplied | 16 |
15 |
| Products functionality | 15 |
14 |
| Communicate with customers | 12 |
11 |
Supporting in this case means knowledge which needs to be understood before it is possible to fully understand other knowledge.
