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Staff assignment to Knowledge

The table provides a list of all stury knowledge in risk order. Staff assignment to the knowledge is provided using staff name initials.

The table also shows knowledge gaps where red down indicates a shortage of knowledge, blue up indicates more than just enough knowledge and green smile indicates just enough.

Navigate to the node page to see the details for knowledge gaps.

NOTE: Knowledge source for gap calculation is from Expert Opinion.

KnowledgeRiskResponsibleCapableExpertStaff
manpower capabilities
6.57
Customer Services
6.52
Diagnose faults
6.44
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Diagnostics fault finding methods
6.39
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Site survey
6.39
Design service improvements
6.35
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System configuration
6.35
Establish evaluation criteria
6.26
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Service Evaluation
6.26
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System diagnostics
6.26
Design service evaluation schemes
6.22
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Commissioning a System
5.7
Accommodate job constraints
5.65
Business priorities
5.56
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Contract review
5.56
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Detailed PC architecture
5.56
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Logical Fault Finding Approach
5.52
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Commissionning Procedure
5.48
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Resolving hardware conflicts
5.48
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PC architecture and Operating System details
5.44
Networks
5.39
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Fitting and Installing Communication equipment
5.38
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Main OS System files
5.35
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Electrical and low voltage wiring
5.34
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Planning and Logistics
5.34
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Detailed PC OS
5.3
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Basic technical communication knowledge
5.21
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Assess resources
5.13
Cost Implications
5.13
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Communicate with customers
5.03
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Scheduling activities
4.95
Qualify a service call
4.91
Half Split Method
4.86
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How to use Comico supplied products
4.86
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Production capabilities
4.83
System testing
4.82
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Calculate Margins
4.79
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OS support tools
4.79
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Basic building construction
4.69
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Geographical strategy
4.69
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Costing work and services
4.66
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How products work
4.65
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Interfacing methods and standards
4.65
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Appropriate Wiring regulations
4.61
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Cable terminating
4.6
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Compile parts from order
4.56
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Equipment mounting
4.56
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System Installation
4.56
Installing software
4.52
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Procurement
4.52
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Customer liaison
4.47
Order processing
4.47
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Common Faults and solutions
4.44
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Service levels
4.43
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System testing procedure
4.43
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Connector signal applications
4.38
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Preferred suppliers
4.35
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Company products and services
4.34
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Internal procurement systems
4.34
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Mounting methods
4.34
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Relevant health and safety
4.34
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Scheduling strategy
4.34
Verify resources
4.34
Pricing structures
4.31
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Implement service evaluation scheme
4.3
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User requirements list
4.3
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Cable signal distance limitations
4.26
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Eliminating the obvious
4.26
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Customer database
4.25
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Customer preferences
4.18
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products Supplied
4.13
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Products functionality
4.08
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Signal types
4.08
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Validate an order
4.08
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Equipment and Materials preparation
4.0
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Configure comm ports
3.87
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Options for escalating call
3.86
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Cable management
3.82
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BIOS
3.74
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External procurement
3.74
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Internal procurement
3.73
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How to escalate a call
3.69
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Mechanical cable jointing
3.69
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Where to pass the call to
3.65
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Invoicing procedure
3.6
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Installing PC hardware
3.57
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Electrical Soldering
3.56
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Organise parts availability and or delivery
3.52
Return Materials procedure
3.43
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Assess On site requirements
3.39
Basic OS usage
3.39
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create Basic technical drawing
3.34
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Typical system configurations
3.34
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Basic PC architecture
3.3
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PC hardware fitting techniques
3.3
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Read basic Tec drawing
3.21
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Access and search fault log
3.17
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Completing service request
3.17
Direct shipment
3.08
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Job preparation
2.95
Typical application of products
2.95
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Add incident to fault log
2.91
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Organise engineers visits
2.69
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Purchasing
2.65
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Journey planning
2.3
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Organise Accommodation
1.78
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Service and Delivery
0.0
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