Options for Action

Options for Action are suggestions generated by an automated rule system contained within the Knowledge Study Tool (KST). They are intended to be options to be considered by a knowledge expert and should not be treated as recommendations.

The options generated for this Knowledge Structure Map are as follows:

Rule Category :- Adding knowledge
Rule Option :- Recruitment of new staff with the required expertise
Rule Description :- The recruitment of knew staff can bring new knowledge, develop knowledge and offer improved knowledge availability. This relates to cases where there is a knowledge need rather than when a vacancy becomes available.
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Should be considered for
Knowledge Node :- Service Evaluation
Knowledge Node :- Site survey
Knowledge Node :- Diagnose faults
Knowledge Node :- System diagnostics
Knowledge Node :- System configuration
Knowledge Node :- Customer Services
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Rule Category :- Staff development
Rule Option :- Formal training provided externally using external experts and resources
Rule Description :- Formal training can form the foundations of a business knowledge structure and offer a long term solution to knowledge development within an organisation. External training provision is often valuable for core knowledge items with high training demands.
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Should be considered for
Knowledge Node :- Commissioning a System
Knowledge Node :- Planning and Logistics
Knowledge Node :- System Installation
Knowledge Node :- Order processing
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Rule Category :- Knowledge Accessibility
Rule Option :- Making sources of expertise visible and experts contactable
Rule Description :- A directory of staff along with their areas of expertise and their contact details would fulfil this need. However, a paper directory may not be easy to produce and distribute and all experts may not be contactable anytime. A more appropriate version of this idea could be implemented through an intranet.
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Should be considered for
Knowledge Node :- Site survey
Knowledge Node :- manpower capabilities
Knowledge Node :- System diagnostics
Knowledge Node :- System configuration
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Rule Category :- Preserving Knowledge
Rule Option :- The Capture and Publication of Best Practice
Rule Description :- Where best practice can be identified in a specific knowledge area, seek to capture and record this by eliciting the support of the practitioners. Select a suitable way to record the best practice, one that is best suited for others to learn from. Record the best practice and publicise its availability.
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Should be considered for
Knowledge Node :- Diagnostics fault finding methods
Knowledge Node :- Diagnose faults
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Rule Category :- Study Knowledge
Rule Option :- The formal study and analysis of knowledge using Knowledge Structure Mapping
Rule Description :- The knowledge element in question can be taken as the initial investigative question for a further knowledge study using KSM. The results can be treated separately and also combined with the current study in an integrative manner considering all learning dependency links. This will help reduce the risk of the knowledge area in question and also extend the available information about the whole knowledge structure.
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Should be considered for
Knowledge Node :- Establish evaluation criteria
Knowledge Node :- Design service improvements
Knowledge Node :- manpower capabilities
Knowledge Node :- Diagnostics fault finding methods
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