Qualify a service call
Know how to establish the validity and nature of a service call originating form a customer or potential customer. Also know how to move the call forward to initiate service provision or to deal with a query.
Knowledge Node People
People Involved with Qualify a service call:
| Person | Expert | Capable | Responsible | N S Jones | --- |
Yes |
--- |
E N Roberts | --- |
Yes |
--- |
M A Smith | Yes |
--- |
--- |
S P Evans | Yes |
Yes |
Yes |
|---|
All of these people are employees of this company.
Knowledge Gap Information.
With 3 staff available and 3 staff needed. There is potentially no knowledge gap for this knowledge item.
