Qualify a service call
Know how to establish the validity and nature of a service call originating form a customer or potential customer. Also know how to move the call forward to initiate service provision or to deal with a query.
Knowledge Node Parameter Values
The parameters table shown here provides the raw data elicited during map construction. It also includes the basic analytical values for this specific knowledge item.
| Identifier | Name | Value | Clarifier | Weight | Study Mean | Family Average |
P1 |
Importance |
7.0 |
rather important |
1.0 |
6.29 |
6.27 |
P2 |
Recovery |
5.0 |
quite difficult to replace |
1.0 |
3.47 |
2.4 |
P3 |
Study-Exp |
4.0 |
learned mainly by study but needs experience |
1.0 |
3.48 |
2.53 |
P4 |
StaffAvailable |
3.0 |
3 people available to deliver this knowledge |
-1.0 |
2.84 |
3.93 |
P5 |
StaffNeeded |
3.0 |
3 people to deliver this knowledge |
1.0 |
3.32 |
4.4 |
P6 |
Specialised |
6.0 |
modelratley specialised knowledge |
1.0 |
4.96 |
6.0 |
P7 |
Stability |
6.0 |
quite stable knowledge |
-0.7 |
6.46 |
7.47 |
P8 |
LearnTime |
3.0 |
1 week |
1.0 |
3.42 |
2.07 |
To read the table easily consider the name followed the clarifier as a basic statement for each value (row).
The numbers provide more detail.
