Qualify a service call

Know how to establish the validity and nature of a service call originating form a customer or potential customer. Also know how to move the call forward to initiate service provision or to deal with a query.

Knowledge Node Risk

This knowledge element has a risk value of 4.91, whilst the average risk for the whole knowledge structure is 4.452. Consult the RISK page for more details.

The average risk of the prerequisite family of this knowledge node is 4.092 (adjusting for nodes with few members of the prerequisite family).

The average normalised prerequisite family risk of the whole map 1.992, whilst the average for the top ten percent family risk is 4.712.

Learning Time Information.

The learn time for this node given an understanding of the prerequisites, is about 1 week. The estimated learn time for the entire knowledge structure of this node is about 3 months.

People risk information.

The person based risk associated with Qualify a service call is 0.69. This value is high and the situation should be looked at.