Know how to design schemes that will evaluate the performance of a service in terms of its quality and efficiency. This includes knowing how to decide upon the factors that will be used as metrics for a service.
The parent node(s) for this knowledge are.
The child or prerequisite node(s) for this knowledge are.
Parent nodes show knowledge which can only be known fully by a human expert if they also understand this item of knowledge.
Child or prerequisite knowledge is knowledge which a human expert must already understand if they know this knowledge fully.