Design service evaluation schemes
Know how to design schemes that will evaluate the performance of a service in terms of its quality and efficiency. This includes knowing how to decide upon the factors that will be used as metrics for a service.
Knowledge Node Parameter Values
The parameters table shown here provides the raw data elicited during map construction. It also includes the basic analytical values for this specific knowledge item.
| Identifier | Name | Value | Clarifier | Weight | Study Mean | Family Average |
P1 |
Importance |
4.0 |
a little important |
1.0 |
6.29 |
4.5 |
P2 |
Recovery |
8.0 |
very difficult to replace |
1.0 |
3.47 |
6.25 |
P3 |
Study-Exp |
7.0 |
generally learned from experience |
1.0 |
3.48 |
5.25 |
P4 |
StaffAvailable |
0.0 |
less than 1 person to deliver this knowledge |
-1.0 |
2.84 |
1.0 |
P5 |
StaffNeeded |
1.0 |
1 person to deliver this knowledge |
1.0 |
3.32 |
1.75 |
P6 |
Specialised |
7.0 |
mostly specialised knowledge |
1.0 |
4.96 |
5.5 |
P7 |
Stability |
3.0 |
frequently changing knowledge |
-0.7 |
6.46 |
4.5 |
P8 |
LearnTime |
6.0 |
3 months |
1.0 |
3.42 |
4.25 |
To read the table easily consider the name followed the clarifier as a basic statement for each value (row).
The numbers provide more detail.
