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Qualify a service call

Documentation added to the Knowledge Study.

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Topic:- Importance.

Whilst this knowledge is not critical, it's misuse can cost the company its customers.
When this knowledge is implemented correctly, it allows customer issues to be dealt with quickly and effectively. If calls are incorrectly evaluated at the start, this can cause delays in dealing with the customers request.

Record Status:- important. : Created on 7/2013 : Last updated on 9/2013.

Additional documentation should be added within the tool KST and then exported to the web resource.