Customer Services
Know how to liaise with customers and how to to deal with operational, service and fault situations.
Knowledge Node Parameter Values
The parameters table shown here provides the raw data elicited during map construction. It also includes the basic analytical values for this specific knowledge item.
| Identifier | Name | Value | Clarifier | Weight | Study Mean | Family Average |
P1 |
Importance |
9.0 |
quite critical |
1.0 |
6.29 |
6.28 |
P2 |
Recovery |
7.0 |
mostly very difficult to replace |
1.0 |
3.47 |
3.39 |
P3 |
Study-Exp |
7.0 |
generally learned from experience |
1.0 |
3.48 |
3.02 |
P4 |
StaffAvailable |
0.0 |
less than 1 person to deliver this knowledge |
-1.0 |
2.84 |
2.76 |
P5 |
StaffNeeded |
1.0 |
1 person to deliver this knowledge |
1.0 |
3.32 |
3.22 |
P6 |
Specialised |
7.0 |
mostly specialised knowledge |
1.0 |
4.96 |
5.52 |
P7 |
Stability |
4.0 |
modelrately stable knowledge |
-0.7 |
6.46 |
6.59 |
P8 |
LearnTime |
5.0 |
1 month |
1.0 |
3.42 |
3.11 |
To read the table easily consider the name followed the clarifier as a basic statement for each value (row).
The numbers provide more detail.
