Service levels
Knowing what service contracts mean and the various levels of service that exist within the company.
Knowledge Node Parameter Values
The parameters table shown here provides the raw data elicited during map construction. It also includes the basic analytical values for this specific knowledge item.
| Identifier | Name | Value | Clarifier | Weight | Study Mean | Family Average |
P1 |
Importance |
6.0 |
quite important |
1.0 |
6.29 |
6.0 |
P2 |
Recovery |
2.0 |
mostly easy to replace |
1.0 |
3.47 |
2.0 |
P3 |
Study-Exp |
2.0 |
mostly learned by study |
1.0 |
3.48 |
2.0 |
P4 |
StaffAvailable |
4.0 |
4 people available to deliver this knowledge |
-1.0 |
2.84 |
4.0 |
P5 |
StaffNeeded |
4.0 |
4 people to deliver this knowledge |
1.0 |
3.32 |
4.0 |
P6 |
Specialised |
9.0 |
mostly used in only one knowledge area |
1.0 |
4.96 |
9.0 |
P7 |
Stability |
7.0 |
generally stable knowledge |
-0.7 |
6.46 |
7.0 |
P8 |
LearnTime |
3.0 |
1 week |
1.0 |
3.42 |
3.0 |
To read the table easily consider the name followed the clarifier as a basic statement for each value (row).
The numbers provide more detail.
