Service Evaluation
Documentation added to the Knowledge Study.
Topic:- Business Future.
During the current knowledge study it has been shown that Service Evaluation is not correctly linked up with other key elements of the business. This was highlighted when it was noticed that the team within service evaluation did not think it necessary to interact with customers.
When this issue was raised, it seemed obvious that the service evaluation team could not function correctly without carefully controlled interaction with and feedback from customers.
In future, it might be necessary to move the entire service evaluation team under the control of the customer services division.
This was initially avoiden because it was though that a conflict of interest could result. However, the current state of affairs was not predicted.
Whatever business structure is to ultimately contain service evaluation, it will be necessary to ensure that the team are regularly monitored to ensure that they are delivering a high quality service and also interacting with all of the appropriate groups and individuals.
Record Status:- important. : Created on 1/2011 : Last updated on 9/2011.
Topic:- Importance.
The importanc of service evaluation is a key part of the success of customer services which is in itself seen as a critical business area.
Record Status:- general interest. : Created on 10/2013 : Last updated on 10/2013.
Additional documentation should be added within the tool KST and then exported to the web resource.
